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Case Study: Mini-Audit

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This case study highlights my approach to reviewing documentation clarity, translation impact, and usability. This is not based on commissioned work; all audited pages are publicly available from Infomaniak.

Overview​

Objective
Show how a focused documentation audit can surface issues in clarity, structure, and translation quality. This mini-audit of Infomaniak’s kDrive docs illustrates how even small documentation improvements can enhance usability, reduce support burden, and improve multilingual consistency.

Scope

  • Deep dive into one service: kDrive
  • Light assessment of overall knowledge base information architecture (IA)
  • Observations on multilingual/translation aspects (French → English)

Limitations
Findings are illustrative, based on publicly available content.

Methodology​

Steps taken during the mini-audit:

Audit methodology steps: Define Scope, Review Structure, Evaluate Content/UX, Check Localization, Collect Evidence, Recommend Improvements

Key Insights​

remarque

The full audit report contains detailed examples, screenshots, and actionable recommendations for each of these categories.

 Information Architecture​

  • Observation: Navigation was inconsistent; users could get lost in deeper levels.
  • Recommendation: Define clear user journeys and side menus for visibility.

Before/after of category grouping in information architecture
Example of improved information architecture: category grouping

 Content Quality​

  • Observation: Long sentences and unclear link text reduced readability.
  • Recommendation: Rewrite with shorter sentences and clearer headings to improve clarity.

Before/after of simplified long sentence
Example of simplifying complex instructions (Before/After)

 User Experience (UX)​

  • Observation: Inconsistent formatting, e.g., heading hierarchy errors.
  • Recommendation: Use consistent heading levels, bullets, and list formatting for accessibility.

Heading map showing inconsistent hierarchy
Heading map highlighting inconsistent heading levels

 Multilingual​

  • Observation: English translations frequently mirror French structure too literally, and updates sometimes lag behind.
  • Recommendation: Create a multilingual glossary and synchronization process.

Example of literal English translations
Before/after example of literal English translation in kDrive docs

Takeaways​

A documentation audit can deliver:

  • Quick wins: standardize titles, add related links, fix formatting issues
  • Long-term improvements: redesign IA, implement governance framework, improve multilingual workflows
  • Stronger user experience: make content more findable, scannable, and accurate

What I Learned​

  • How to apply audit frameworks to a limited-scope, real-world KB
  • Best practices for multilingual documentation and translation governance
  • Importance of using evidence-based examples (before/after screenshots)

Next Steps​

👉 Want to know how your docs perform?
I provide tailored documentation audits: from quick health checks to full governance frameworks.

Set up a call via my Calendly page to find out more.

Full Report​

Download the full audit report (PDF) with detailed findings, examples, and recommendations.